DO WE SHIP INTERNATIONALLY?

Yes, we ship our products globally.

WHAT SORT OF PAYMENT DO YOU ACCEPT?

We currently accept American Express, Apple Pay, Diners Club, Discover, Google Pay, JCB, Mastercard, PayPal, Shop Pay, Venmo, and Visa.

HOW DO I TRACK MY ORDER?

Once your order has been confirmed, you will receive a confirmation email with tracking. You can track the progress of your package by clicking on the link provided.

CAN I MODIFY OR CANCEL MY ORDER?

Orders placed are usually fulfilled within 12-24 hours. If your shipment has been shipped out, it cannot be modified or canceled.

WHY HAS MY ORDER BEEN REFUSED?

There are a variety of reasons that can lead to this problem. It could be a mismatch of your billing and shipping addresses, or you have entered your card information wrongly.

HOW LONG WILL IT TAKE FOR MY PRODUCT TO ARRIVE?

Orders are fulfilled within 12-24 hours of purchase. You can expect to receive your order in 5-14 working days. Orders outside of the United States will have to wait 3-7 days and additional time may be added due to your local customs laws.

CAN I HAVE MY PRODUCT DELIVERED TO A DIFFERENT ADDRESS FROM MY PURCHASING ADDRESS?

Yes, that is okay. If the delivery address is not a P.O. Box address, then you are fine.

IT HAS BEEN A FEW MONTHS AFTER Ì PURCHASED IT AND I STILL HAVE NOT RECEIVED MY

GENIUSTOCK PRODUCT. WHAT SHOULD I DO?

Do let us know within 10 – 21 days of purchase if you still have not received your product. We will be glad to follow up and investigate for you.

I STILL HAVE NOT RECEIVED MY PACKAGE / MY PACKAGE IS BROKEN WHEN I RECEIVED IT. WHAT CAN I DO?

If you are encountering this problem, please contact our customer support team at the contact us section for assistance. We will be investigating the issue.

I WAS NOT HOME WHEN FEDEX TRIED TO DELIVER MY PACKAGE? WHAT CAN I DO?

FedEx will deliver to your address again on a consecutive day. After 3 failed attempts, they will store your item temporarily at the nearest FedEx Warehouse available for pickup.

IMPORT TAX & DUTIES

Depending on the country we are shipping to, the import tax, duties, and related customs fees for your import may not have been included in the shipping cost. These fees, if applicable, depends on the Customs office of the destination country. Bear in mind that you are responsible for these payments. Please contact your local customs for additional details.

I LOST AN EARPHONE. WILL YOU HELP ME REPLACE IT?

As stated in our warranty policy, we cannot replace lost items. You can read our warranty policy here.

WHAT DO I NEED TO FULFILL MY WARRANTY?

Please send us a picture of your product and proof of purchase (Receipt, Order Number, etc.)

CAN I REQUEST A REPLACEMENT FOR MY GENIUSTOCK  PRODUCT? WHAT SHOULD I DO?

When returning a product, please remember that you will be bearing all shipment charges. You can read our warranty policy here. Contact our support team for more information at the contact us section

WHEN I SHIP A GENIUSTOCK  PRODUCT TO YOUR OFFICES, WHO WILL BEAR THE SHIPPING COSTS?

Our support team will guide you on the procedure. You can contact us at the contact us section

Please note that shipping an item back to our office will require you to bear the costs of shipping to us.

I WOULD LIKE TO MAKE A REFUND. WHAT SHOULD I DO?

Contact our support team at the contact us section. Our support team will create an RMA label for you to ship the GENIUSTOCK product back to our office. Once we receive it, we will inspect the product, notify you and proceed to refund your order, based on your original payment method, once everything is finalized. It will take 2-3 days for processing which entirely depends on the financial institution.

WHERE CAN I BUY YOUR PRODUCTS?

You can directly buy our products online. We also have official distributors that help supply our products for you locally, but right now, our local stores are closed.

THE PRODUCT I WANT IS OUT OF STOCK. HOW DO I ORDER IT?

We apologize for any inconvenience if the product is not available. Please check back as we usually replenish the product within 1-2 weeks of going out of stock.

HELP! MY GENIUSTOCK PRODUCT IS NOT FUNCTIONING PROPERLY. WHO CAN I CONTACT?

You can contact our support team at the contact us section for more details.

I WOULD LIKE TO GET A REPLACEMENT FOR MY HEADPHONES CUPS / EARPHONES TIPS. WHO SHOULD I CONTACT?

If we have stock in our warehouse, we can help you. Please contact our customer support team atthe contact us section for more information.